Terms & Conditions
Effective Date: March 16, 2026
Last Updated: April 12, 2026
Welcome to Maxwell Massage PLLC. By using our website, scheduling appointments, or opting in to receive text messages from us, you agree to the following Terms and Conditions. Please read them carefully.
1. About Our Services
Program Name: Maxwell Massage Appointment Reminders & Client Communication
Maxwell Massage PLLC is a licensed massage therapy practice located at 100 Wall Street, Seattle, WA 98121. We provide medical and relaxation massage therapy services. Our text messaging program is used to send appointment reminders, respond to client questions, and communicate practice updates relevant to your care.
2. Text Messaging Terms
By providing your mobile phone number and opting in to our text messaging program, you consent to receive recurring SMS messages from Maxwell Massage PLLC related to appointment reminders, scheduling, and customer care.
Consent is collected through explicit opt in actions and is tied to the phone number provided at the time of opt in.
Messages may include:
- Appointment reminders and confirmations
- Responses to your questions
- Practice updates (e.g., schedule changes, closures)
Message Frequency: Message frequency varies depending on your appointments and interactions with us.
Message & Data Rates: Message and data rates may apply. Check with your mobile carrier for details about your messaging plan.
Opt-Out
You can opt out of receiving text messages at any time by replying STOP to any message from us. After opting out, you will receive a single confirmation message and no further texts will be sent unless you opt in again.
Help
For help with our text messaging program, reply HELP to any message or contact us at:
- Phone: (206) 448-9407
- Email: info@maxwell-massage.com
Supported Carriers
Our messaging service is available on all major U.S. carriers. Carriers are not liable for delayed or undelivered messages.
3. Opt-In and Consent
You may expressly opt in to receive recurring SMS messages from Maxwell Massage PLLC through the following methods:
- Online: By submitting your mobile phone number through our website contact form and checking the SMS consent checkbox. Checking this box constitutes your express written consent to receive recurring SMS messages from us.
- In Person: By providing your mobile phone number and signing the SMS consent field on our patient intake form at the time of your appointment.
- Via Text: By texting the keyword START to our messaging number.
By opting in, you confirm that you are the account holder or authorized user of the mobile phone number provided, that you are at least 18 years of age, and that you expressly consent to receive the recurring SMS messages described above. Consent is not required as a condition of service. To stop receiving messages at any time, reply STOP. For help, reply HELP.
4. Website Use
The content on the Maxwell Massage PLLC website (maxwell-massage.com) is provided for general informational purposes only. It does not constitute medical advice. Always consult with a qualified healthcare provider regarding any health concerns.
We reserve the right to update or modify our website content at any time without prior notice.
5. Appointment Policies
- Appointments can be scheduled online through our scheduling platform (Kareo/Tebra), by phone at (206) 448-9407, or by text at (425) 363-9600.
- For weekday appointments, please arrive 10-15 minutes early.
- For after-hours and weekend appointments, arrive at your scheduled time. The door will be locked until your therapist opens it.
- Electronic intake forms will be sent to you via text or email prior to your first visit.
Cancellation & No-Show Policy
We require at least 24 hours' notice to cancel or reschedule an appointment. Late cancellations (less than 24 hours' notice) and no-shows will be charged a $50 fee. This fee will be charged to the card on file. If you need to cancel or reschedule, please call (206) 448-9407 or text (425) 363-9600.
6. Payment Terms
Payment is required for all massage therapy services rendered. By scheduling an appointment with Maxwell Massage PLLC, you agree to the following payment terms:
- Payment Method: We accept credit and debit cards. A valid card is required to be kept on file.
- Card on File: Your card on file will be charged for services rendered at the time of your appointment. Your card on file may also be charged for late cancellation or no-show fees as described above.
- Insurance Clients: If you are using personal injury (car accident) or workers' compensation benefits, your therapist will handle direct billing to the applicable insurer. For all other insurance, Maxwell Massage therapists are out-of-network providers. We will provide a Superbill for you to submit to your insurance for potential out-of-network reimbursement.
- HSA/FSA: We accept Health Savings Account (HSA) and Flexible Spending Account (FSA) cards.
7. Privacy
Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your personal data. We do not sell, rent, or share your personal information with third parties for marketing purposes.
8. Intellectual Property
All content on this website, including text, images, logos, and design, is the property of Maxwell Massage PLLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without written permission.
9. Limitation of Liability
Maxwell Massage PLLC provides this website and text messaging services on an "as is" basis. We make no warranties regarding the availability, accuracy, or reliability of our website or messaging services. We are not responsible for any damages arising from the use of our website or text messaging program.
10. Changes to These Terms
We may update these Terms and Conditions from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the updated terms.
11. Governing Law
These Terms and Conditions are governed by the laws of the State of Washington. Any disputes arising from these terms shall be resolved in the courts of King County, Washington.
12. Contact Us
If you have questions about these Terms and Conditions, please contact us:
Maxwell Massage PLLC
100 Wall Street
Seattle, WA 98121
Phone: (206) 448-9407
Text: (425) 363-9600
Email: info@maxwell-massage.com