Pricing & Insurance

Yes. Maxwell Massage gift cards can be redeemed for all services and products we offer. Each card has a unique redemption code. You can purchase a gift card through Jane; a Maxwell Massage account is required to purchase a card and track its balance.

Timing. The lower amount settles the visit at the time of service. The higher amount applies when payment comes later through a claim, which takes administrative work and time to resolve.

The amount you actually paid. If you settle at the time of service and later submit for out-of-network reimbursement, the Superbill states that figure, so what you claim matches what you paid.

For work injuries through L&I, car accident claims through PIP, and VA Community Care, yes. We bill those directly and you pay nothing at the visit. For commercial health plans we are out of network, so you pay at the appointment and we give you a Superbill to claim reimbursement yourself.

An itemized receipt prepared for insurance. An ordinary receipt shows that you paid. A Superbill also shows what was treated, by whom, on what date, and with the procedure and diagnosis codes an insurer needs to process a claim. You submit it to your plan yourself and any reimbursement comes back to you.

No. It depends on whether your plan has out-of-network massage benefits, whether you have met your out-of-network deductible, and what percentage your plan pays. We can give you the Superbill, but we cannot promise what your insurer will do with it. Call them before your first visit so you know what to expect.

For VA Community Care, yes: the VA issues the referral and we work from it. For L&I and PIP a physician referral is often required, and we can tell you what your claim needs. For commercial plans it varies, and it is worth asking, because a claim can be denied on that point alone even when the benefit exists.

Washington workers' compensation covers massage therapy when it is part of your treatment plan. Our therapists are L&I providers, so we bill your claim directly and you pay nothing at the visit. Bring your claim number, and your referral if you have one.

Personal injury protection covers massage in Washington, and it pays regardless of who caused the accident. We bill your PIP claim directly, so there is nothing to pay at the visit and no paperwork for you while you are recovering.

Yes. Massage with us is an eligible FSA and HSA expense and those cards work at the time of the visit. Some plan administrators ask for a letter of medical necessity, so it is worth checking with yours.

We ask for at least 48 hours' notice to cancel or reschedule. Inside that window, or a no-show, is charged $50. Full terms are on our terms and conditions page.

Yes, and you add it yourself in Jane when you register. It is held for the missed-appointment policy rather than to charge you for covered services, and it applies even when your care is paid for by the VA, workers' compensation or insurance.