Effective Date: March 16, 2026
Last Updated: March 16, 2026
Maxwell Massage PLLC ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
1. Information We Collect
Information You Provide Directly
- Contact Information: Name, email address, phone number, and mailing address.
- Appointment Information: Preferred appointment dates and times, reason for visit, and how we can help (scheduling, general questions, insurance or billing).
- Health Intake Information: Health history and condition details collected through electronic intake forms provided by our scheduling platform (Kareo/Tebra) prior to your first visit.
- Insurance and Billing Information: Insurance details, claim information, and payment data as needed to process your appointments.
- Communications: Messages you send to us through our website contact form, email, phone calls, or text messages.
Information Collected Automatically
- Website Usage Data: Browser type, device information, pages visited, and referring URLs collected through standard web server logs.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To schedule and manage your massage therapy appointments.
- To send appointment reminders and confirmations via text message (SMS) or email.
- To respond to your questions and requests submitted through our contact form, phone, email, or text.
- To process insurance claims and billing on your behalf.
- To send electronic intake forms prior to your visit.
- To communicate important updates about our practice, such as changes to hours or services.
- To improve our website and services.
3. Text Messaging (SMS)
If you provide your mobile phone number and consent to receive text messages from Maxwell Massage PLLC, we may send you:
- Appointment reminders and confirmations.
- Responses to questions you have sent us via text.
- Practice updates relevant to your care (e.g., schedule changes, closures).
We will never send marketing or promotional text messages. Message frequency varies based on your appointments and communications with us. Message and data rates may apply. You may opt out of text messages at any time by replying STOP to any message. For help, reply HELP or contact us at (206) 448-9407.
We do not share your phone number or text messaging data with third parties for marketing or promotional purposes.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: We use trusted third-party platforms to support our practice, including Kareo/Tebra (scheduling and intake forms), Cloudflare (website hosting), and Telnyx (text messaging). These providers only access your data as necessary to perform services on our behalf and are obligated to protect your information.
- Insurance Companies: If you are using insurance, personal injury, or workers' compensation benefits, we may share relevant treatment and billing information with your insurance provider or claims administrator as required for payment processing.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental request.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our website is hosted on Cloudflare Pages with HTTPS encryption. Electronic intake forms and health records are managed through HIPAA-compliant platforms.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Health records are retained in accordance with Washington State record retention requirements. You may request deletion of your contact information at any time by contacting us.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information, subject to legal retention requirements.
- Opt out of text messages at any time by replying STOP.
- Withdraw consent for communications by contacting us directly.
8. Children's Privacy
Our services are not directed to individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from children under 13.
9. Third-Party Links
Our website may contain links to third-party websites, such as our scheduling platform (Kareo/Tebra). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Maxwell Massage PLLC
100 Wall Street
Seattle, WA 98121
Phone: (206) 448-9407
Text: (425) 363-9600
Email: info@maxwellchiropractic.com
